Secretary and receptionist are two essential positions in any firm between which some distinctions can be underlined. These two positions possess various functions, operations, and obligations to execute, intractable to the famous misunderstanding that these are the same tasks. While a secretary is mainly a private deputy or managerial deputy, a receptionist is the first individual a person confronts when he enters a firm. This article will show us the difference between a secretary’s and a receptionist’s operations.
Who is a Secretary?
According to the Oxford English Dictionary, a secretary is an organizational administrator in a firm hired to type letters, maintain documents, and more. The role of a secretary differs based on the extent of the firm. While in a small firm, the secretary may have to execute the double responsibilities of a receptionist and a secretary. In bigger firms, the secretary is the individual that arranges the agenda for her employer, accepts and responds to all emails, demands supplies, plans meetings with her boss, types vital letters, and more. A secretary must possess a high school or equal diploma and quick typing mastery. Many firms employ individuals with an extra credential of secretary status mastery.
Who is a Receptionist?
A receptionist usually needs to welcome individuals at the front desk and oversee them to various units based on their conditions. She is as well the individual that has to pay attention to incoming calls and respond to complaints and as well give attention to criticism. People jealous of meeting a significant individual in the firm must contact this individual to acquire the date and time of the discussion. When you put a phone call through to any firm, you usually listen to the receptionist’s voice. A receptionist must pay attention to every guest and possess a delightful personality, a supporting mood, and a confection voice to engrave them. She must maintain telephone decency to efficiently address every business question and alter informal queries into actual clients. It is evident then that vital differences exist in the position, obligations, and operations of a secretary and a recepti9nist.
Difference Between Receptionist and Secretary
- A secretary is an organizational administrator in a firm hired to type letters, maintain documents, and more. A receptionist is an individual who welcomes guests and interacts with visitors in the office.
- A secretary arranges her employer’s plan, obtains and responds to all the mail, demands supplies, plans meetings with her employer, types vital letters, and more. A receptionist welcomes individuals at the front desk and directs them to various units based on their demands. She also has to pay attention to incoming calls, respond to the questioning, and heed their worries.
- The credentials of secretarial mastery are vital. When it comes to a recepti9nst, a certain mastery is not needed. Hence, the person must possess a delightful character, a supporting attitude, and a sweet voice. The receptionist must as well be effective in her job.